If you just had or is having a really nice and enjoyable day, letmme advise you to skip this post. For this will be an entirely anger venting plus roaring out all the unhappiness from suting after her not-so-nice visit to somewhere. Discretionary view is advised.

DO NOT EVER GO TO RAFFLESMED(YIS) FOR ANY CHECKUP OR WHATSOEVER.

Yes it's true, you'll surely regret. I regret my visit there. I feel so 委屈 there, its as if i'm the service staff there, and the staffs there are the customers, even though i'm the one who's paying for all the services there! This is outrageous. Okayy actually its this particular not-malay staff who's there whom i was really pissed off with. Speaking to her is so....urgh...i feel like boxing her straight into her face.
I'm not kidding really, i can even justify my urge to do that.
It all goes like this, I was supposed to have my pre-enrolment checkup done before matriculation next week, tts why i went to rafflesmed(yis), which is nearest to my house as compared to other branches(its common sense what). All the registration was done and i was waiting for my turn.

Incident no. 1
Ih passed...
Not-malay staff(NMS): Kok Sor ting
St: Yes?
NMS: Take this bottle and collect ur urine sample. (Monotone) [And she was back to her work]
St: Arh, erm Excuse me, how do i do that?
NMS: [sounds irritated] You jus pee into the bottle.
St: O.O Okay thanks.

And so i jus tried my best to pee into the bottle, without any idea how to do that. I kept telling myself that I'm jus too suaku, its not her fault.
After collecting the sample, i was asked to wait again.
Another half an hour passed before i was called by NMS, was referred to yishun polyclinic to have my chest x-ray taken.
One and a half hour later, i had my X-Ray taken and was ended up waiting, again.
The whole check up took about the 3h in total.

St: How much will it be?
NMS: (monotone) $19.25
[St paid the amt and at the same time...]
St: I heard from the doc that the report will be sent to the school directly isit?
NMS: No. We wont send it to the school, u have to collect it yourself. (a sense of bu-shuang-ness detected)
St: Oh okay, how long will it take?
NMS: ...
St: Excuse me, how long will it take?
NMS: 2-3days (monotone)
[NMS handed receipt to st.]
St: Thanks alot. Will you inform me when to collect the report?
NMS: Yes we'll call u 2-3 days later.
St: Okay thanks.
NMS: ....
[St walks out of the clinic and looked at the receipt...Adul blah blah....Total amt: $46.25]
St: ?? Adul blah blah (i forgot the name)
[St walked back to the clinic again]
St: Erm excuse me, i think u gave me the wrong receipt.
[At that time, there was another patient there,who apparently took my receipt.]
Malay staff: Oh i'm so sorry! Here's yours.
St: Oh okayy. Thanks.
NMS: ...

Okay tts incident no.1. Did you realise that NMS was not courteous AT ALL? Not a single word of "thank you", "you're welcome" or even "sorry" when the receipts were swopped. And worst of all, not even a smile or attempt to smile, its black face all along. "Great" service indeed. I feel that i myself is the service staff instead, kept saying 'thank you'. -.-

My impression worsened on incident no. 2.

Incident no.2
4days passed and no phonecalls. I called back the clinic instead.
[toot toot...toot for real long, so happen NMS picked up the call]
NMS: Hello, rafflesmedical, may i help u? (note that it was said at bullet speed)
St: o.o(couldnt catch anything but heck care) Hi, i went for check up this mon and may i know if......
Before i can finish, i was interrupted.
NMS: What company?
ST: Company? I have no company i went there myself.
NMS: What company? (Bu-shuang-ness sensed again)
ST: I was there for pre-enrolment medical check up for....
Before i can finish my sentence, i was being transferred to some hold line and was forced to listen to some twinke twinke little star melody. The sound is like those doorbells that u buy from pasar malam and the pitch of the sounds are seriously high pitched. I listened to the music for 2 whole minute. I realised i was transfered purposely cos the person was too lazy to entertain me.

I called back again. This time i prepared my line and even memorised it.
NMS picked up the call again.
NMS: Hello, rafflesmedical, may i help u? (note that it was said at bullet speed)
St: Hi, i went for check up this mon and may i know if my report is available. Its SMU. (I said it at bullet speed too)
And surprisingly she understood.
NMS: Name?
Spelled my name for her
NMS: Ur report's ready, you can come and collect anytime.

Note the word anytime.

Incident no. 3 happened today when i went down to collect my report.
Apparently they misplaced my report and malay staff was trying to help me find. Half an hour passed and they still have not got back to me yet, thinking that cos its a monday morning, the clinic's busy, i waited since i have ample time to waste.

Incident no. 3
40min passed...
Malay staff: Ms kok, did anyone collected the report for you?
St: No i don think so, only I myself in this world knew that i came for the check up so its impossible.
Malay staff: Okay, you have a seat first, i'll ask my colleague(NMS) to help you check for she's in charge of collating your report.
St: Okay sure no problem.
So i went back to my seat and waited. The malay staff did ask NMS to help me search for the report. The NMS replied in her oh-so-famous montone voice and black face. 5 min passed, NMS was still sitting at the reception there typing some stuff. I waited. 7 min passed, NMS was at the dispensary counter dispensing medicines to other. No signs of her to attempt to find. Malay staff then went up to ask her to find. Finally after 10 min, she got up and she just casually flipped the counter, arranged some documents and after a few min, she stopped searching. And started pouring fluid(cough syrup i think) into small bottles. And i saw, MY X-RAY FILM ENVELOPE WAS BEING PLACED RIGHT IN FRONT OF HER, FLAT. I was kind of irritated now, so i confronted them.

ST: Excuse me, is there something wrong with my report?
Malay staff: (in apologetic tone) We cant find your original report. Are you sure no one collected for you?
ST: Yes i'm very sure for no one in this world know that i came for the check up except myself. Even if someone collected my report, then why is my X-Ray film with u?
NMS: (increase vol. slightly) It may be because the person collected the report without collecting the X-Ray film.
I was stunned by her reply. It can easily be used to show how sloppy can a clinic functions, allowing a person to collect part of report, and without clarifying what's the relationship or identity of the collector.
St: So how now?
NMS: We have your duplicate copy with us, but tts for filing purposes, the originals gone.
St: Duplicate. So will it be okay if i take the duplicate? OH but before that, whats the difference, between duplicate and original?
NMS: I don know.

At that time i really have the urge to box this NMS. How can a staff say such irresponsible word? I don know..If the staff herself doesnt know things related to her clinic, then who she expect to know. The customer? Oh for goodness sake, tts exactly we consumers pay for these services because we have little inkling of the process or even what it is. So she expects me to know the difference between an original and duplicate, whereby i have never seen a medical report before, let alone know how does it look like. And the thing that really got me pissed off was tt in the process of trying to solve this issue, NMS did nothing to help at all! All along she was sitting in front of the reception typing, typing things that i doubt she is doing. She really has no sense of responsibility. She was the one who's in charge of collating my report and why isit in the end it is the malay staff who has no relation at all helping me solve the problem? Even if she's a temp or is new to her job, the least she could do is to show some concern or at least APOLOGISE for all the inconvenience caused to me. And not to sit in front of the com and 'pretend' everything its not her problem. At that time, there's a strong urge in me to explode, but restricted myself for i don want to create any commotion. All i'm concerned about is just my report, thats all.

I was reassured in the end that another original report will be done up for me by the malay staff in a few days. And 1h plus have passed then. What an "exciting" report collecting session.

And the best part was that, when i got home. A call was made by the clinic telling me that they actually found the report being filed in some files somewhere in the corner. And to think they claimed that the original report's missing, and that they had searched the place thoroughly.

And to think i was assured i can collect the report anytime.



That's the end of my anger-venting post. For those who know me, its rare to see me blow up, and given the fact that i was going to explode at the clinic itself shows how angry i was then.
I did not meant to smear the reputation of rafflesmed(yis) but this is really too much. Imagine the report was a patient's medical record, and they misplaced it, resulting in dispensing of wrong medication. Consequences will be really serious, a person's life may get involved. I'm not saying that the staffs there are all bad, the doctor's a really funny and nice lady and the malay staff too, she's a responsible and helpful person. Seriously i hope something can be done to prevent such unforgivable mistake and to improve the attitudes of service staffs.


HAHA i sure can write a descriptive essay and score well in it. I feel so much better now.

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Halo,

Oh mann, can't believe that Suting's actually starting a blog. Credit all goes to Mych, who gave me the inspiration to kill time. I'm sure this will sure keep me amazed for a very long time. Thanks babe! =D

I'm really a noob on blogging. So, cant guarantee that this blog will be updated very frequently, cant guarantee that it will be able to keep u readers amazed too, and i cant guarantee entries(-to-be) to be free of grammatical/grammar/punctuation/paragraphing/expression/whatever u can think of errors(ppl who know me know my standard). But still, this blog shall be the place to hold all my memories cum opinions cum ideas in here.

Learning still in progress, and blogging sure is a 'dont play play' thing.


PS.This is the second time i'm typing this entry

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